FAQ

1. What types of pet products do you offer?
We provide a wide range of pet products, including accessories, toys, outdoor gear, and grooming essentials for cats and dogs. All of our products are carefully selected to ensure quality and safety.

2. How can I place an order?
You can browse our website, select the products you need, add them to your cart, and follow the checkout instructions to complete your purchase. We accept multiple payment methods to ensure a smooth shopping experience.

3. How long does order processing and delivery take?
Orders are typically processed within 1–2 business days. Delivery time depends on your location and is generally 3–5 business days.

4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order's status on our logistics partner's website, NZ Post.

5. Do you offer international shipping?
Currently, we only provide shipping services within New Zealand.

6. What should I do if I receive a damaged or faulty product?
If you receive a damaged or faulty product, please contact our customer service team within 7 days. We will arrange a return or replacement for you.

7. How do I apply for a return or exchange?
You can submit a return or exchange request through the "Contact Us" page on our website or send us an email directly. Please include your order number and a description of the issue to help us process your request quickly.

8. What is your return policy?
We offer a 7-day return or exchange policy. Products must be unused and in their original packaging. For more details, please refer to our return policy page.

9. How can I contact your customer service team?
You can reach us through the following methods:

• Email: petpopnz@gmail.com

• Live Chat: Visit our website and click on the chat icon at the bottom right corner to speak with one of our representatives.

10. How can I subscribe to your latest news and offers?
You can subscribe to our newsletter by entering your email address at the bottom of our website. This way, you'll be the first to know about our latest products and exclusive offers.

11. Are your products guaranteed for quality?
All of our products undergo strict quality control and are eligible for replacement if necessary. We are committed to providing the best products for your pets.

12. How do I choose the right product for my pet?
Our product pages include detailed descriptions and recommendations to help you select the most suitable products for your pet. If you need personalized advice, feel free to contact our customer service team.

13. How can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, it may need to be processed through our return policy.

For further inquiries, please feel free to contact us. We're here to help you and your furry friends! 🐾